Your AI-native
customer service operator.

SyncPulse designs and operates your bespoke AI customer service agent, integrated directly into your ticketing system.

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0 to 0%

of enquiries resolved automatically, with no human intervention

−0%

reduction in customer service costs after 6 months

0weeks

to your first agent live in production

Level 1

documentation and procedures

Level 2

read and act in your internal systems

Trusted by

Expectations have shifted,
your customers expect instant answers.

What sets us apart

Buy the outcome,
not yet another technology
to configure and master.

We own the resolution: we design the agent, we integrate it, and we operate it for you day to day.

01

On-site presence

Regular time on site. Our impact shows from the first days, in direct contact with your teams, and we sustain it over time, alongside you.

02

Bespoke configuration

A dedicated project manager builds a deep understanding of your business and integrates the agent with your ticketing system and your wider IT estate.

03

We operate, alongside you

The same dedicated project manager oversees quality and keeps the agent improving over time. No team to build, no complex tool to master.

04

AI-native

AI applied to customer service is our only business, since 2025.

Our business model

The only model where your costs fall as performance rises.

Total cost to serve Automation rate
0% ~50% ~60% ~70% ~80%
100
90−10%
85−15%
80−20%
60−40%
BaselineToday
Step 1Level 1 rollout
Step 2Level 1 tuning
Step 3Level 2 rollout
Step 4Steady state

Baseline 100 = your current outsourcing budget. Indicative trajectory, to be adjusted from the initial audit of your customer service.

Deployment

An agent ready in four weeks, designed alongside you, built around the specifics of your business.

Week 1

Baseline audit

We analyse a large volume of historical enquiries, assess the automation potential, and build the representative sample of 300 enquiries used for testing.

Week 2

Business testing and iteration

Workshops with your teams: expected answers, tone, escalation logic, edge cases. We open a test channel.

Week 3

End-to-end testing

Full validation in your own test environment, multi-step procedures included.

Week 4

Go-live

Phased rollout, daily monitoring, continuous tuning from the management console.

Then we scale in steps, from Level 1 on your documentation to Level 2 connected to your systems.

Trust and control

Security and privacy are at the heart of our approach.

Sovereignty and compliance

An independent company, with data processed and hosted in Europe, GDPR compliant. Your data is never used to train AI models.

A rigorous method

Before every go-live, the agent is evaluated against a reference set built with you: common cases, edge cases, adversarial cases. We measure grounding in your documentation, relevance of the answers, adherence to the escalation rules, tone and format.

Safeguards by design

Automatic, immediate escalation on sensitive matters: fraud, disputes, security. Resistance to manipulation attempts. No answer generated outside the scope of your validated documentation.

A human is always available

At any moment, your customer can ask for an adviser. The agent never tries to talk them out of it.

Let's talk about the future
of your customer service.

A thirty-minute conversation is enough to estimate your automation potential.

Book a call